Adventure awaits,
we've got you covered
Comprehensive travel protection designed for the modern explorer — from medical emergencies to trip interruptions, our plans ensure your journey remains unforgettable for all the right reasons.
Because the unexpected
is part of the story
From missed connections to medical needs — travel insurance ensures you're protected at every turn.
Medical Protection
Emergency hospitalization, doctor consultations, prescription medication, and medical evacuation to your home country or nearest quality facility.
Trip Cancellation
Reimbursement for non-refundable expenses if you need to cancel due to illness, family emergency, severe weather, or other covered reasons.
Baggage & Belongings
Coverage for lost, stolen, or damaged luggage and personal items, plus reimbursement for essential purchases during baggage delays.
Travel Delays
Compensation for additional accommodation, meals, and transportation when your journey is delayed or interrupted by covered events.
Adventure Activities
Coverage for skiing, scuba diving, trekking, heli-skiing, and other adventure activities — because the best stories happen off the beaten path.
24/7 Global Support
Multilingual emergency hotline available around the clock to assist with medical referrals, legal help, travel rebooking, and more.
Plans for every
kind of explorer
From weekend city breaks to month-long expeditions — find the coverage that matches your journey.
Essential Explorer
- Medical up to RM 150,000
- Trip cancellation up to RM 3,000
- Baggage loss up to RM 1,500
- Trip delay (8+ hours)
- 24/7 assistance hotline
- Adventure sports
- Pre-existing conditions
Voyager Protect
- Medical up to RM 500,000
- Trip cancellation up to RM 12,000
- Baggage loss up to RM 4,000
- Trip delay (4+ hours)
- Medical evacuation up to RM 1,000,000
- Adventure sports included
- Pre-existing conditions waiver
Annual Nomad
- Unlimited trips (max 45 days each)
- Medical up to RM 500,000 per trip
- Trip cancellation up to RM 12,000
- Baggage loss up to RM 4,000
- Medical evacuation + adventure sports
- Family coverage options available
- 365-day global protection
Fast, fair, and
hassle-free claims
We've streamlined the claims process so you can focus on recovery, not paperwork.
Report incident
Contact our 24/7 emergency hotline within 24 hours of any incident requiring assistance.
Submit documents
Upload required documents via our online portal — police reports, medical certificates, receipts.
Claims review
Our dedicated claims team reviews your submission within 5 business days.
Receive payment
Approved claims are paid directly to your bank account within 7 business days.
Know what's
not covered
Understanding exclusions helps you plan accordingly and avoid surprises.
Under the influence
Claims arising from alcohol or drug impairment are not covered.
Reckless behavior
Injuries from illegal activities or willful disregard for safety are excluded.
Pre-existing conditions
Unless declared and accepted in writing by our underwriters (available in Voyager plan).
Travel to sanctioned regions
Countries under active government travel bans are not covered.
Common questions
about coverage
Everything you need to know before purchasing travel insurance.
We recommend purchasing insurance within 14 days of your first trip deposit to qualify for pre-existing condition waivers and "cancel for any reason" upgrades. You can purchase up until 24 hours before departure, but certain benefits may be limited.
Yes, all our plans cover COVID-19 as any other illness — including trip cancellation if you test positive before departure, emergency medical treatment abroad, and quarantine accommodation expenses.
The Essential Explorer plan does NOT cover adventure sports. The Voyager Protect and Annual Nomad plans include coverage for scuba diving (up to 30m), trekking (up to 5,000m), skiing, snowboarding, and other common adventure activities.
You can file a claim online through our member portal, email [email protected], or call our claims hotline at +6011 - 6143 7191. Required documents include proof of loss, receipts, police reports (for theft), and medical certificates (for illness/injury).
Essential Explorer: RM 200 excess per claim. Voyager Protect: RM 100 excess per claim. Annual Nomad: No excess for medical claims; RM 100 excess for baggage/luggage claims.
Important Notice: Clear Vacation Trips acts as an authorized intermediary for licensed insurance underwriters. All policies are underwritten by Zurich Insurance Malaysia Berhad (Co. No. 197401000130). Terms, conditions, and exclusions apply. Please read your policy wording carefully upon purchase. Coverage limits and premiums are subject to change without prior notice. This information is a summary only and does not constitute a contract.
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